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Frequently Asked Questions

Why Snoop & Co?

Here at Snoop & Co, nothing makes us more proud than when our customers love their portraits. We want to make sure every portrait is perfect, so we offer a free proof before delivery, should you wish to make any changes.

Can I see my pet portrait before dispatch?

Yes! We send you a proof copy of your pet portrait free of charge, before sending out your portrait. This is because of how unique our portraits are, we want you to be 100% happy! We operate a quick turnaround and will provide your proof (if ordered) within 72 hours.

Where do you ship from?

We're based on the Gold Coast, Australia. We ship. This is also where we ship our orders from. Our friendly team are here to help you whenever you need it. We ship our pet portraits Australia-wide. Get in touch with us here.

How long does shipping take?

Once you have approved the proof copy of your pet portrait, we will begin to get it ready for dispatch. For peace of mind, we use AusPost Shipping and it will be with you within 2-5 days once dispatched.

Do all Pets have to be in the same photo?

Nope! We usually work it from separate photos anyway. We will then put them all together on one pet portrait for you. It's pretty much impossible to get a photo of all your pets together!

Can I return my pet portrait?

Our portraits are bespoke and therefore we cannot offer refunds or returns. A lot of creative energy goes into each portrait. If you are unhappy with your product, please Get in touch with us.

What changes can I make after seeing the proof copy?

Once you have received your proof, you can make small changes, such as the background colour and font. If you are unhappy with your portrait and would like us to transform another photo, there is an additional reworking fee of $25 to cover our time for designing another portrait.

What if i'm not happy with my order?

We want everyone to love their order, which is why we offer a free proof before we print your pet portrait. However if you are not happy with yours, please email us at so we can help.

Can I just order a digital copy?

Of course! If you'd just like to buy a digital copy and then have it printed yourself, check out our digital pet portraits. Just to let you know as well, you can opt to add on a digital copy to your pet portrait for a small fee.

I don't know what to choose! Can you help me?

Of course we can. We are always around to give you guidance. If you're confused on what options to select and what photos to use, let's chat. Get in touch with us here.

What makes a good photo?

Take the photo in a well-lit area with no filter and natural lighting. Ensure your pet’s full face neck and ears are visible. The best photos are taken close up at eye level with your pet facing the camera. Please see our image guidelines for further help.

What pets can I get a portait for?

Any pets! Commonly we work with cats and dogs. From parrots to horses we can create them all into our pet portraits! They make the perfect present for pet owners or lovers.

So, you're looking for a pet portrait?

We’d love to hear more and see how we can turn your beautiful pets into a stunning work of art.

We can create custom pet portraits and have them sent out to you in the mail.

Or, we can create digital pet portraits too, if you’d rather print it yourself!

If you still need some help, get in touch with us.

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