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Last updated March 29, 2021

Our portraits are bespoke and therefore we cannot offer refunds or returns. If you are unhappy with your product, please contact


Before shipment, we will send you the proof of your portrait. At this time, you can make basic changes such as colour, font, etc. However, if you wish to change to another image, this will incur an additional cost. 


  1. Once we ship your item out, no returns are available unless there is a fault with your item.
  2. If there is a fault with your item, we apologise! Please reach out to us at We will do our best to make your experience into a positive one.

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